threegardeners's blog: Credit Where Credit is Due

<p>I'm a firm believer in that saying. If the company I work for has done something wrong, then a credit is no issue.</p>
<p>All day long, though, all I hear is "I demand a credit".</p>
<p>customer: "My 1 year old watched a porn movie, I want a credit for a months services for the inconvenience and mental anguish"</p>
<p>me: "did you have the parental controls set up on the remote?"</p>
<p>customer: "no, that isn't my responsibility, give me the credit or I'll have your job"</p>
<p> </p>
<p>customer: "I just bought a brand new 60 inch tv and can't get a channel to come in"</p>
<p>me: "sorry, sir, you've been disconnected for non-pay, we haven't received a payment in 4 months"</p>
<p>customer: "I want a credit! you've got no right to disconnect my services!!"</p>
<p> </p>
<p>customer: "I was shooting a squirrel and shot the cable box at the pole. I demand you get someone here right now to fix it"</p>
<p>me: "sorry sir, we're booked solid until tomorrow morning."</p>
<p>customer: "I want you to credit my account for the time lost"</p>
<p> </p>
<p>customer: "I just got back from a 3 week cruise in Europe and I have no tv"</p>
<p>me: "sorry sir, you've been disconnected for non-pay"</p>
<p>customer: "you can't do that! you didn't warn me"</p>
<p>me: " yes sir, we sent multiple e-mails and made numerous phone calls"</p>
<p>customer: "but I was on vacation in Europe, I didn't get them you imbecile, you turn me on right this minute or credit my account for the past 3 weeks!"</p>
<p>me: "but sir, I'm sorry, but we haven't received a payment in 3 months. I can't turn you on until you pay the balance due."</p>
<p>customer: "I can't pay that now, you moron! I just paid for my vacation! Are you stupid? Turn me on right now or I'll have you fired!"</p>
<p> </p>
<p>customer: "there's charges on my bill for over $100.00 in porn movies, I didn't order those, you credit me back for them right now!."</p>
<p>me: "ma'am, I'm sorry, those movies were ordered from your remote control."</p>
<p>cusrtomer: "I didn't order them!"</p>
<p>me: "is there anyone else living there? kids, husband, company?"</p>
<p>customer: "I have 3 teenage boys, but they sure wouldn't watch that smut!. I am not paying for that! You credit it back to me or I will have you fired!"</p>
<p>me: "did you have the parental controls set up on the remote?"</p>
<p>customer: "I shouldn't have to do that! It's your company that shows that stuff!"</p>
<p> </p>
<p>customer: "my computer got a virus, it cost me $150.00 to have it removed, I want you to creit me for that."</p>
<p>me: "sir, we only provide the internet, is it working?"</p>
<p>customer: "yes, it's working, but it was through your stupid internet that I got the virus, it's your responsibility to reimburse me for the damage it caused!"</p>
<p> </p>
<p>I could go on, and on, and on. These are real, actual calls I've gotten. </p>
<p> </p>
<p> </p>

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