I sent some Tree-mails and then they don't show up in my mail box. Is anyone else having this problem? I sent another one being careful to make sure I really did push SEND because it is easy to push PREVIEW and then think it was sent. But I have about 3 now that do not show up and I KNOW they were sent. I tried refreshing and all that and still nothing shows up?

Are you trying to send the identical message in different tree mails? If so, the system might see them as duplicates and only post one of them.

Are they all to the same person? Or different people? After you click Send, does it come back and say something like "The message has been sent." and give you a link to view the tree mail you just sent?

Ok, yes the messages were similar wording, but no EXACT. I did copy and past part of the mails. They were to different people. After I click send, some of them did say they had been sent, but then they don't show up.

Did you click to view the message you just sent? If the mail simply never got sent but still gave you the message, I'd want to know what happened when you clicked on that.

well Dave that would seem a logical thing to do LOL of course I didn't do it.

The thing is, I didn't realize they weren't showing up until later.

Ok I just posted in a thread to someone I know I sent a message to, and I'll wait and see if he got the mail or not. Because it doesn't show up in my box.

If it's not in your inbox or any other of your folders then it likely wasn't sent.

I looked further into this and I found what I think is happening. The system tries to prevent duplicate tree mails from being sent, for example when someone double-clicks the "Send" button instead of single clicks. It does that by checking several factors, but most notably is the subject line.

Until this morning, you could not send a tree mail to different people using the same subject line inside of a 15 minute window. So I suspect that's what happened: you were trying to send mail to several people using the same subject line.

Just now I shortened that window down to 90 seconds. So you can send a tree mail and 90 seconds later you can send the same message again to someone else.

There's probably an even better way to do this and I'll work toward that, but at least for now this should fix most problems with mails not getting sent.

Final update: I changed the duplicate checking system entirely and I believe I have fixed this once and for all.

You can now send an exactly identical tree mail (subject and/or body matching perfectly a previously sent mail) as long as the recipients are different.

So you can send me a mail and then send the exact same mail to someone else right away and they'll both be sent.

The only time the mail will be ignored and not sent is if you try to send the exact mail to the same person inside a 15 minute window.

Ok great! Yes, the subject line for my mails was the same even though the content varied slightly. It is handy to be able to send a duplicate- say if you are emailing a list to several people or something similar.
Thank you!

:)