Hi Lisa...I agree with what the others have said about repotting. I have several phals that I grow on my kitchen window sill with no problems. I have mine potted in a mix with cypress chips prelite and a little sphagnum moss for moisture. I do have mine planted in plastic pots. But don't over pot them. I also water mine when the top layer of moss in the mix goes dry. When I water I try and keep the water out of the crown of the plant. If water is left in the crown it can cause major rot. The number one problem. I also only fertilize the plants about every third week, at a very weak strength and they love it. These little boogers can be revived, because I have bought several from Wally World when they are finished blooming and they sit and get no care and they mark them down below half price. I bring them how take them out of that nasty potting media, trim up the roots, apply some fungicide on them and in the mix, repot them and then sit back and wait. Then all of a sudden they are all doing fine and enjoying their new home. I also use a small rotating fan in my kitchen to keep the air moving some. They like fresh air. hope this helps and good luck.