Daisy I think you may be right? Even after I gave it a good soaking, the pseudobulbs were still wrinkly so maybe that's normal? When I got it, the sphagnum moss was bone dry and the roots were too, but as soon as I misted them to remove the moss, the turned white and plump again. Tomorrow I'm getting some orchid bark, I'll try to look for fine orchid bark, though I think they only have the coarse grade available.