Well that doesn't sound good. I've never had occasion to use customer service and no fires for me (knock on wood). I often leave the battery plugged in for much longer than it actually needs to be, might be better for me to plug it in where it is more front-and-center so I remember to unplug it when charged. At about a hundred dollars a pop, none of these baby power tools are major investments, and so far have worked well for me.
