Karen,
Santa Rosa uses a third party for their marketing. The agent that I worked with placed my order for fulfilment, and there was nothing on the order that identified it as for review. (This is my preference, since I want to get the most accurate assessment of the company.) The fulfilment greenhouse had no idea.
You are not the first person to mention their great customer service- I hear it is outstanding. It's not in my review because I didn't experience the customer service at all. I felt that Santa Rosa was at a bit of an unfair advantage with my order because it was into the second week of June, and it's really hard to get plants going that late here. Also, I just didn't feel right asking for replacements for something I didn't pay for in the first place.
I hope that those of you who have ordered will add your
Recomendations.
