I don't remember when or who posted some information about filing a claim with the USPS over damage done to box/plants during shipment. I just remember it being stated that it was easy and fast when filing a claim and that she had ALWAYS gotten a refund from the USPS. Well, I filled my first claim over a month ago for damaged plants and a "destroyed" box, and have checked in with the USPS every week since (I have a USPS account and ship hundreds of boxes each year with them). I got a letter today, stating that since I did not supply additional information about the claim, my claim was denied. I never received a letter asking anything more from me and certainly never had anything posted to my claim on line. This is exactly what I figured would be the result of my claim.