needrain said:Well, I'm still in communication with the seller. Responses to mail aren't really quick, but not unreasonable either. However, it's the second time the order was shipped and it's had time to reach me after the second try. So I've asked them to check the address they are using and, this second time, I'm hoping they kept information for tracking which they couldn't find on the first shipment. I'm just uncomfortable with how things have gone. I'm easy though, so right now I'm still in 'giving them the benefit of doubt' mode. That's something that's hard to break if you're inclined that way and I am. I just wondered how others might approach it.
@needrain I had a seller that said they had shipped and it never arrived. They could not find the confirmation which to me is BS because most people keep the receipts when they mail things (especially the bigger sellers) because they need these for tax time. I could understand when they still attached those green tracking tags that they could get misplaced sometimes but the number is on the receipt now so there really is no excuse not to have it especially if you have been selling for awhile and know you need these if something doesn't show up.
The second time it got shipped to you they SHOULD have emailed you the confirmation number so you could track it. I always have the confirmation number sent to the buyer that way they can track it if it hasn't arrived promptly.
I will say the PO does screw up at times royally. I had two packages that went out on the 2nd from my post office to the next facility the same day but took 8 days to arrive. The first one sat at the next facility from the 2nd until the 7th and no one can tell me why, then it made it's way to the buyer on the 10th. The other one went from my PO on the 2nd to the Pensacola FL PO to the Des Moines, Iowa PO then back tracked back to Jacksonville, FL then back to Des Moines, Iowa before getting to Illinois on the 10th. These things happen more than they should but this year has been better than usual. But that is why I keep track of the confirmation number and give it to the buyer so they at least know it was shipped.
