Email Victoria Peralta at HCG. I've always gotten good results and had good luck with responses from HCG when dealing with her. Even this year.

I placed 3 different orders between Feb. thru May and ended up getting full refunds, totaling $209.31. The bulk of that amount was in Feb.

I received 2 plants and they were from the third order. They were 2 Agastaches 'Desert Solstice'. http://www.highcountrygardens....

When they came, one of the plants had all the branches broken off the main stem and the other had one of the branches broken off the main stem. Both came with a lot of soil out of the pots and in the bottom of the box. I got a full refund on those, of course, since I got a full refund of everything.

Some of the plants I ordered they weren't able to send and I got tired of waiting to all but 2 of the plants to arrive.

Hopefully, next year they'll have all the 'bugs' out of the 'new' HCG.