I don't write up bad reviews often, as I rarely try a company with a lot of feedback that is poor. I haven't the time for it, no matter how great the deal may look. Last spring I received a very poor looking echi from a "rock star" vendor and you know, after I left feedback they contacted me personally and refunded my money with an explanation about the echi. Garden Watchdog is the only reason I heard from them. So it is something the mail order folks know that they have to do right by or potentially not get orders, or get fewer orders.
I changed my rating based on the contact from the vendor, but really, having had it be my first and only order from them, they are nobody I'd run back to. First impressions hold a lot of water!
