This company is a total SCAM! DO NOT ORDER FROM THIS COMPANY!!! I placed an order last week and called when I did not receive my shipping information. The initial person that answered in the Phillipines said nothing could be done. When I asked to speak with a manager or supervisor then I was told the order was being RUSHED, then I spoke with someone else who told me I had to pay a $5.95 fee in order to get my product sooner than 3 weeks which I paid. Today a week later I still have no product and no shipping information. When I spoke with ROME in Clark Phillipines he is now saying there are no supervisors or managers available and nothing can be done to assist with my order. I then told him just to go ahead and cancel my order and then he said it would take 48-72 hours before a supervisor or manager could call me back after he told me none were available. Then when I told him just to go ahead and refund my order and cancel it, he said that wasn't an option either????!!!! Is this what you are call your service/product guarantee??? REALLY??? I would rather pay twice the price for the same bulbs but actually receive the product with excellent service. This has been an absolutely horrible experience and why you have people from the Phillipines answering the phone that are not willing to assist with anything is really beyond me?? WHY bother paying someone to actually even answer the phone? Now my order doesnt even appear to exist in their system anymore. I will be filing a credit card dispute immediately
