Yes always order on a charge card not a debit card. If an order goes wrong the charge card company will usually take care of the issue for you quickly. A debit card is another story altogether. I keep track of what I ordered, from who and how I paid -what credit card was used. The Tulip World order has already been paid for so I can assume that the plants will be coming soon. I hope! I'll check m y email to see if they've sent a tracking number yet.