Sometimes we customers have to spout off (when it's deserved) but the person on the other end of the phone is not the one who caused the problem. I have been known to apologize in advance for any rude comments I might be about to make, but then I have ended the call with a pleasant attitude and an apologetic representative telling me compassionately that she is sorry for my grief over the situation.
Never, never yell at the Customer Service Representative.
A couple of weeks ago, I had to spend hours on the phone (and one trip to their office) with various reps of my cell phone service. They had a major problem which affected the whole country. I won't go into detail, but ultimately they removed the three "saved" voice messages from my voicemail mailbox. They tell me now that they see them there, floating around in outer space, but it is impossible to retrieve them.
I am heartbroken. The first one I had been saving for 2 years, and have listened to again every few months just to remind myself of a certain person. It's gone. Forever.
But I was told by the nice in-store rep that aside from the company's problem, my own cell problem WAS caused by a specific phone rep who should not have done what he did. I saw no reason to blow up about it. The deed was done and couldn't be un-done. But I told the nice in-store rep that I hope someone will tell the guy what he did so he will know not to do it to someone else (and also tell him how miserable he made me feel, too.
)
I sympathize, 3G.......
